Contact Centrelink Customer Service
Centrelink Phone Numbers and Emails
Customer Service:
-
+61 130 016 9468
Centrelink Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Centrelink Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Centrelink is 611300169468. 60% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Saturday.
Be prepared for the call as Centrelink may ask you for the following information to identify you as a customer: first and last name, address or zip code or customer id or account no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Centrelink Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Centrelink is 611300169468. 60% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Saturday.
Be prepared for the call as Centrelink may ask you for the following information to identify you as a customer: first and last name, address or zip code or customer id or account no.
People call Centrelink mainly because of request for information, account, payments and charges.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Centrelink Website:
Centrelink Help Center:
How Good is Centrelink's Customer Service?
Summary of Centrelink Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Centrelink?
Request for Information Question:
- “To get an appointment power-of-attorney”
- “Rearrange an appointment”
- “Help with claim application”
Payments and Charges Question:
- “No payment received”
- “Disaster relief payment .. I was expecting a call on Sunday but did not receive one.. please call me , thank you”
- “Enquiring about payment”
Employment Question:
- “Unemployment”
- “Job search allowance”
- “Jobseekers”
Account Question:
- “Disabled lone”
- “Linking code”
- “Can't login to my gov account *** up error”
Product/ Service Question:
- “Not working”
- “Pay error”
- “I'd like to obtain a centrelink loan for 3000 dollars and need to speak to someone to arrange it as I can't work it out online”
Return/ Replace Question:
- “Change of bank account number.”
- “Change”
- “Adjust age pension re super change”
Cards Question:
- “I lost my pension card over weekend and I am requesting a new card please”
- “Health care card”
- “Apply for a Medicare card”
Activation/ Cancellation Question:
- “Cancel Rent Assistance”
- “Renew mutual obligation”
- “Cancelling centrelink”
Shipping and Delivery Question:
- “I have put in the wrong bank details and I haven't received my money”
- “Aged pension not recieved why”
- “I can get the pension this year at 67 years old in April 28th 1958”
Staff Question:
- “Self service”
- “Talk to customer services”
- “Service is out”
Website/ Application Question:
- “DSP application”
- “Enquiring about pending application”
- “Speak to someone for my application.”
Refund Question:
- “What happened to my tax refund”
- “Refund for pbs”
- “Refund”
Other Question:
- “Inquiring about centrelink”
- “I have put in the wrong bank details and my money has been sent to someone else”
- “Close my business”
Compare Centrelink Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
