Contact Centrelink Customer Service
Centrelink Phone Numbers and Emails
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+61 130 016 9468
Customer Service:
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+6 113 120213 12 02
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+61 180 013 6380Centrelink Indigenous Call Centre
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+6 113 1673Centrelink International Services
Centrelink Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Centrelink Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Centrelink is 611300169468. 100% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 61% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Saturday.
Be prepared for the call as Centrelink may ask you for the following information to identify you as a customer: first and last name, address or zip code or customer id or account no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Centrelink Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Centrelink is 611300169468. 100% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 61% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Saturday.
Be prepared for the call as Centrelink may ask you for the following information to identify you as a customer: first and last name, address or zip code or customer id or account no.
People call Centrelink mainly because of request for information, account, payments and charges.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Centrelink?
Contact Information
Centrelink Website:
Centrelink Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Centrelink International Services
P.O. Box 7809
Canberra BC ACT Australia
Centrelink Compensation Recovery
P.O. Box 7803
Canberra BC ACT 2610
Hours:
Monday - Friday: 8:00am - 5:00pm (AEST)
Centrelink Customer Service Reviews
Bonta from Canberra centrelink was really nice great customer service and very helpful and done a great job for solving my situation 
I had an enquiry regarding my submitted forms. The representative was totally indifferent, merely barely answering my questions and asking if there was anything else that I needed. I could not even request a further clarification for when I may be able to receive a resolution for my enquiry.
Will await outcome of the request. Hopefully the issue will be resolved and I can get in to the next steps that I need to take
How Good is Centrelink's Customer Service?
Summary of Centrelink Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Centrelink?
Request for Information Question:
- “Information about age care having to submit id. Form by the 15 of june”
- “General information”
- “Make an appointment with aged care specialist at Port Macquarie”
Payments and Charges Question:
- “Havnt received my urgent payment for 2 days”
- “Why i received a large Carer's pension payment”
- “Release from prison and need payments”
Account Question:
- “Lost access to my my gov and centre link account”
- “I cannot access my myGov account .At alImost 82 i am finding it very distressing to deal with and try to recover my account .”
- “Extra number on my bank account for today but every other time it went into the right bank account”
Employment Question:
- “Unemployment”
- “Job search allowance”
- “Jobseekers”
Product/ Service Question:
- “Maths for disability pensions working part time”
- “Can’t access Mygov”
- “Complaint”
Return/ Replace Question:
- “Changes to assetts”
- “The reason I want to call is I need Centerlink to change”
- “About changing in ccs”
Cards Question:
- “My pensioner concession card has expired”
- “Enquire about health card”
- “We still haven’t received mums pension card yet”
Activation/ Cancellation Question:
- “Renewal with employment agency”
- “Canceling APM as I’m working last 6 month , need part time exemptions”
- “Renewal of Commonwealth Senior Health Care Card”
Shipping and Delivery Question:
- “Pension not received into bank today”
- “I have put in the wrong bank details and I haven't received my money”
- “Aged pension not recieved why”
Staff Question:
- “Self service”
- “Talk to customer services”
- “Service is out”
Website/ Application Question:
- “Pension application”
- “DSP application”
- “Enquiring about pending application”
Refund Question:
- “What happened to my tax refund”
- “Refund for pbs”
- “Refund”
Other Question:
- “Report”
- “Letter I received that is confusing”
- “Re chidcare subsidy”
Compare Centrelink Customer Service To
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