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Centrelink

Centrelink

www.centrelink.gov.au
What is your customer experience with Centrelink?

Centrelink Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Centrelink has 2.0 star rating based on 218 customer reviews. Consumers are mostly dissatisfied.

  • 18% of users would likely recommend Centrelink to a friend or colleague.

  • Rating Distribution
  • Pros: Friendly people, Nice people, There are no pros.
    Cons: Difficulty talking to anyone, Impossible to contact, None as yet.

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Media from reviews

Centrelink - Injury
Centrelink - Injury claimCentrelink - Always blamed and penalised for their stuff upsCentrelink - Always blamed and penalised for their stuff ups - Image 2Centrelink - Always blamed and penalised for their stuff ups - Image 3Centrelink - To pay respect to lady that suffered attackCentrelink - To pay respect to lady that suffered attack - Image 2
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Donnovan Wgv
map-marker Melbourne, Victoria

Inquiring about centrelink

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The young woman I spoke to was wonderful couldnt have been more helpful and she had a great manner making my experience easy

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User's recommendation: Excellent customer service

Carletha Nzc
map-marker Mitcham, Victoria County

Injury

Centrelink - Injury

Had a fall at centre link a fracture to my knee no income comeing in at browns plains centre link missed a step

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Carletha Nzc
map-marker Mitcham, Victoria County

Injury claim

Centrelink - Injury claim

Had a fall at browns plains Centrelink fractured my knee off work for three months and more no income

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Graeme K Awn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wait time, unresolved issues after claiming to have rectified the problem.

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Wait time is excessive, over 1.5 hours. I was told to contact the job provider regarding the stopped payment for non-compliance, but I had asked and been approved by a Centerlink customer assistance person previously.

I was advised by the Centerlink person that they would wait on hold for a brief moment while I called the job provider to allow a three-way conversation to avoid another two-hour wait trying to call back Centerlink. In that time, the Centerlink representative hung up. I spoke with the job provider and called Centerlink back. After waiting another hour on hold, I was advised they couldn't do anything because it was too late.

I called the next day, spoke with another representative, and was advised the exemption was granted and payment reinstated.

One week later, payment stopped again for non-compliance because no exemption status was received by the job provider. There are still unresolved issues after claiming to have rectified the problem.

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Pros:
  • Benefits
Cons:
  • Stress

Preferred solution: Issues resolved

User's recommendation: Complain until your fingers are sore from typing and maybe they will start to fix these issues

Michae Hlk
map-marker Melbourne, Victoria

Aged pension not recieved why

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I wanted to know where my last Centrelink payment was not paid? been in this matter to Centrelink for the last 1 hour and still no answer

Just want to know where my last aged pension monies are, I need to eat & live

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Tomie D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Always blamed and penalised for their stuff ups

Centrelink - Always blamed and penalised for their stuff ups
Centrelink - Always blamed and penalised for their stuff ups - Image 2
Centrelink - Always blamed and penalised for their stuff ups - Image 3

I've never done anything wrong, I have always reported income before the due date, have attended all appointments, etc and still get penalised and told off when THEY are the ones being deceptive and lying.

My app and account said nothing due or no tasks required (such as reporting income) on Tuesday 22nd October and that my next payment is Thursday 24th (meaning my reporting date is scheduled for Wednesday 23rd. It hits 12.00 midnight and suprise suprise, I get the message saying report over due and it should have been submitted on Tuesday when it wasn't even available!!

The same thing happened when my provider didn't tell me when to attend an interview and the blamed me and my payment was suspended as it was today again due to no fault of my own!! I've complained and tried changing my providers and still nothing and I am always blamed.

I even have screenshots and proof.

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Loss:
$800
Pros:
  • Usually give funds
Cons:
  • Always experience problems and delays

Preferred solution: Apology

Chad Zzx
map-marker Sydney, New South Wales

I found Anthony to be very helpful will

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Will await outcome of the request. Hopefully the issue will be resolved and I can get in to the next steps that I need to take

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Baila Lxh
map-marker Meeniyan, Victoria

Got issues solved

Help me to correctly fill family tax benefits income out.very good. Also answered my query one outstanding debts

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Anonymous
map-marker Sydney, New South Wales

Enquiring about payment

Undergone 2 major surgeries over the last 5 weeks and Ive been living on charity from family as I had $1 in my account. Getting evicted cant afford to eat and then $158 payment cant even cover my medication. So basically I need some help or maybe some kind of urgent help payment or something.

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Roozbeh B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

Racism rules against immigrants

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Anti-immigrant policy!???You British are the children of barbaric prisoners deported to Australia, who didn't even have food except potatoes to eat, you didn't know culture, politeness and culture except brutality, robbery and murder, oil, railways, Agriculture, construction and architecture, democracy, culture and everything that is now called Australia were brought to Australia by us immigrants, then you whites became the superior racists!?? Right now, if all the immigrants of this country leave, you won't even be able to clean your back after defecating.

You are neither highly educated nor a specialist, just a bunch of junkies who drink beer and get drunk by the sea, and are lazy and uncharacteristic, be careful.

You know that you are not even in the category of humans, so be polite and respect the immigrants so that you will be respected, otherwise we are not afraid to fight with you because You are nothing. You yourself know that you are nothing.

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Bao Wqq
map-marker Adelaide Cbd, South Australia

Emergency crisis payment

None of these numbers are for this area . And the vouchers only deal with merri bek . So no luck with anything there.

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Thamara Xkh
map-marker Sydney, New South Wales

I have to update my claim

Disaster relief payment .. I was expecting a call on Sunday but did not receive one.. please call me , thank you

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Makenah Skv

I am wondering if I can submit a letter via...

I am wondering if I can submit a letter via email... I do not have access to the MyGov account!

Due to a Hacking episode. With the current weather event I don't be able to get to a Centre

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Anonymous
map-marker Bayswater, Victoria County

Cancelling centrelink

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Had to cancel because my mother had passed away. They were very friendly and very helpful, thanks to centre link in capalaba...

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Shaul Qwm
map-marker Hobart, Tasmania

Pensioners

Find out about the pension when I turn 67 this year. To see what happens to my self funded income. Hope you can help me.

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User's recommendation: Great

Aminta Dvn
map-marker Sydney, New South Wales

Deduction out of my pension is wrong

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Updated by user Dec 12, 2024

I had no service with centreline nobody to speak to i was told there was a 15 minute wait & i could have someone ring back in 15 minutes if I miss the call then they will try 3 more tines ok so I got a call 6 minutes later but after I answered they hung up then I had my phone with me all the time & strangely all of a sudden when I checked my phone 3 missed calls how my phone didn't ring it was right in front of me centreline wonders why people get cranky & upset

Original review Dec 11, 2024

I had a couple of hundred dollars deducted out of my pension when there shouldn't be anything deducted

I have also waited nearly an hour for a returned phone call which I haven't received i was told 15 minutes then if they don't get an answer from me they will ring back 3 more times still waiting

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